All this with the consequent loss of profit that meant not being able to rent that bike the next day, because instead of receiving the bike at 12:00, as agreed, we receive it at 15:00. We reconfirmed that it was not possible to collect the bike in Tarifa, which is two hours away, but you ignored and continued to insist, to the point where we were forced to offer you a collection service consisting of moving a car and two people and devoting an entire morning to pick up the bike where you left it, the night before. You picked up the bike, took it to Tarifa and when it was time to return it, you insisted again that we pick it up there. Still you decided to come to our rental point in Alhaurin de la Torre, where we explained again that the delivery should be in the same place where you picked up the bike. Tarifa is two hours away from our facilities, so we were very clear to you, letting you know that we could neither deliver nor pick up at Tarifa. As you can see, this is the only negative rating we have and we hope it will be the last.įrom the first time you asked us to pick up and deliver the bike, in Tarifa, we told you that it was not possible.Īt BillyGoatGarage we offer free delivery and pick up at Malaga International Airport, as well as free transfer to and from the airport for all our customers. Dear Max, it's a shame to receive such an appraisal from a premium customer like you.
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